Privacy Policy

1. Introduction

Kelly's Garage Door Services ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the services of our licensed garage door company (Lic #: LCGD200901) in Tallahassee, Florida.

By using our Site or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, phone number, email address, and mailing address.
• Property Information: Service address, property type, and garage door specifications.
• Service Details: Descriptions of the garage door issue or service requested, preferred appointment times, and any photos or documents you provide.
• Technical Data: IP address, browser type, device information, and pages visited on our Site (collected via cookies and similar technologies).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, perform, and invoice for garage door services.
• To communicate with you about your service requests, appointments, and follow-up.
• To respond to inquiries and provide customer support.
• To improve our Site, services, and customer experience.
• To comply with legal obligations, including licensing and tax requirements.
• To protect the security and integrity of our business and Site.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: With technicians, subcontractors, or vendors who need the information to perform services on our behalf (e.g., scheduling, payment processing, or IT support).
• Legal Compliance: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze Site traffic, and understand user behavior. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly without cookies.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a portable format.

To exercise these rights, please contact us using the information below. We will respond within the time required by applicable law.

8. Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Florida Information Protection Act

As a business operating in Florida, we comply with the Florida Information Protection Act (FIPA), which requires us to maintain reasonable security measures to protect personal information and to notify affected individuals and the Florida Department of Legal Affairs in the event of a data breach.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted to the Site with a revised effective date. Your continued use of the Site or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: